1. PARTIES

This Agreement is made between:

SELLER:

Company Name: LELAS Perfume Kozmetik Sanayi ve Ticaret Anonim Şirketi
Address: GÖZTEPE MAH. İSTOÇ 4. CAD. G BLOK NO: 1 İÇ KAPI NO: 61
BAĞCILAR/ İSTANBUL
Phone: +90 553 760 5745
Email: info@lelas.net
MERSIS No: [To be provided]
(Hereinafter referred to as the “SELLER”)

and

BUYER:

Full Name/Title: [To be completed by Buyer]
ID/Tax No (if applicable): [To be provided by Buyer]
Address: [To be provided by Buyer]
Phone: [To be provided by Buyer]
Email: [To be provided by Buyer]
(Hereinafter referred to as the “BUYER”)

  1. SUBJECT OF THE AGREEMENT

2.1 The SELLER, operating through the website lelas.net (hereinafter referred to as the “Website”), engages in the marketing and sale of its products online. The purpose of this Agreement is to define the rights and obligations of the parties, in accordance with the Law on Consumer Protection No. 6502 (LCP) and the Regulation on Distance Contracts No. 29188, regarding the sale and delivery of the products (“Product/Products”) ordered by the BUYER through the Website. This Agreement is valid only if the BUYER is acting as a consumer under the LCP (i.e., not for professional or commercial purposes).

2.2 The BUYER acknowledges that they have been informed, in a clear and understandable manner appropriate for e-commerce, about the SELLER’s name, title, address, contact details, the basic qualities of the product, the total price including taxes, payment method, delivery terms, delivery costs, the right of withdrawal and how to exercise it, and official bodies for complaints. The BUYER confirms this information electronically and proceeds to place the order accordingly.

The pre-information form, membership agreement, personal data disclosure notice on the Website, and the invoice issued for the order are considered integral parts of this Agreement.

  1. PRODUCT / PAYMENT / DELIVERY INFORMATION

PRODUCT INFORMATION: Type of Goods/Product/Service: Quantity: Weight: Sales Price (Excl. VAT): Shipping Fee: Payment Method: Delivery Address: Recipient: Billing Address:

3.1 The type, quantity, weight, sales price, payment method, recipient, delivery address, invoice details, and shipping fee for the electronically ordered product(s) are as stated above.

3.2 The person to be invoiced must be the same as the party to the Agreement.

3.3 The information provided in this Agreement must be accurate and complete. The BUYER accepts full responsibility for any damages resulting from incorrect or incomplete information and acknowledges all legal consequences thereof. The SELLER reserves the right to suspend the order until the accuracy of the BUYER’s information is confirmed.

3.4 If the SELLER encounters issues with the order and cannot reach the BUYER via the provided phone, email, or postal address, the SELLER will suspend the order until contact is established. If no response is received within a reasonable time, the SELLER may cancel the order to avoid inconvenience to both parties.

  1. AGREEMENT DATE AND FORCE MAJEURE

The date of this Agreement is the date the BUYER places the order: [………………….]

Events that are unforeseeable, not present at the time of Agreement, and beyond the control of the parties which partially or wholly prevent the SELLER from fulfilling its obligations, such as customs issues, export restrictions, states of emergency, natural disasters, wars, acts of terrorism, uprisings, legal changes, confiscation, strikes, lockouts, or significant technical malfunctions, shall be considered force majeure.

If the SELLER is unable to deliver the product(s) within the agreed time due to force majeure or extraordinary events such as adverse weather conditions, transportation disruptions, or technical reasons, they must notify the BUYER within three (3) days. The BUYER may then choose to cancel the order, accept an equivalent product, or postpone the delivery until the issue is resolved. If the BUYER cancels, the amount paid shall be refunded within 14 (fourteen) days.

If the force majeure continues for 30 (thirty) days, either party may terminate the Agreement.

  1. SELLER’S RIGHTS AND OBLIGATIONS

5.1 The SELLER agrees to fulfill all obligations under this Agreement in accordance with the LCP and Distance Contracts Regulation, except in cases of force majeure.

5.2 Individuals under the age of 18 may not shop on lelas.net. By placing an order, the BUYER is deemed to be over 18.

5.3 The SELLER is not responsible for price inaccuracies due to system errors or unauthorized intervention in the Website.

5.4 Payments on lelas.net can be made via bank cards or credit cards (Visa, MasterCard, etc.).

5.5 The processing time of orders begins when payment is successfully collected.

5.6 If the BUYER uses a bank or credit card for payment and is not the cardholder or recipient, they assume all related legal risks and shall not hold the SELLER liable.

5.7 If the product is delivered but the payment is not received due to unauthorized card use, the BUYER must return the product to the SELLER within 3 days. Shipping costs are borne by the BUYER.

  1. BUYER’S RIGHTS AND OBLIGATIONS

6.1 The BUYER agrees to comply fully with the Agreement and payment terms.

6.2 The BUYER acknowledges having received pre-contractual information as outlined above and confirms it electronically.

6.3 The BUYER also confirms having read the order/payment/use instructions on lelas.net.

6.4 If the BUYER wishes to return the product, they agree to return it unused, with undamaged packaging, and with all promotional items intact, along with the original invoice and delivery note.

  1. ORDER/PAYMENT PROCEDURE

7.1 ORDER:

7.1.1 Once the order is confirmed and payment is approved, an order confirmation email is sent. Shipment is not made without this confirmation.

7.1.2 Any delays or card issues are communicated via phone, fax, or email.

7.1.3 In cases of stock unavailability, the BUYER is informed, and an equivalent item may be offered or the order canceled.

7.1.4 If the order cannot be fulfilled, the BUYER shall be refunded within 10 days.

7.2 PAYMENT:

7.2.1 The Website offers payment via Credit/Bank Cards and GarantiPay.

7.2.2 If payment is reversed after delivery due to unauthorized card use, the BUYER must return the product within 10 days, unused. Return shipping is the BUYER’s responsibility.

7.2.3 If paid via credit card, interest and default charges are governed by the Buyer’s card agreement with their bank.

  1. SHIPPING/DELIVERY PROCEDURE

8.1 SHIPPING: Products are handed over to the SELLER’s contracted courier upon order confirmation.

8.2 DELIVERY:

8.2.1 Shipping cost is added to the order total and borne by the BUYER unless a promotion applies. Non-contracted courier requests are subject to additional costs.

8.2.2 Delivery is made within 30 days of order confirmation. This may be extended by 10 days with prior notice.

8.2.3 Delays due to regional delivery schedules, incorrect information, or external events (e.g., natural disasters) are not the SELLER’s responsibility.

8.2.4 The SELLER is not responsible if the recipient refuses delivery or if delivery fails due to incorrect details.

8.2.5 Damaged packages must not be accepted. The BUYER should request a report from the courier and notify the SELLER immediately.

  1. PRODUCT RETURN AND RIGHT OF WITHDRAWAL PROCEDURE

9.1 RETURN POLICY:

9.1.1 The BUYER may withdraw from the Agreement within 14 days without justification or penalty.

9.1.2 As per Article 15 of the Distance Contracts Regulation, items unfit for return due to health/hygiene reasons cannot be returned if packaging is opened.

9.1.3 Perfumes, sprays, and similar products, if opened or used, are not eligible for return.

9.1.4 For eligible returns, the BUYER must create a return request via the Website and deliver the product to MNG Kargo with the return code within 7 days.

9.1.5 Items with damaged or missing packaging, used items, or items not returned in their original box will not be accepted.

9.1.6 Custom-made items are not eligible for withdrawal.

9.1.7 Refunds are processed within 10 days of the returned item reaching the SELLER, provided it complies with return conditions.

9.1.8 Refunds are made to the original payment method. Cash refunds are not available due to bank policies.

  1. CONFIDENTIALITY

All personal data shared under this Agreement may be used for service delivery, account creation, returns, feedback, or marketing purposes.

Payment information is processed securely and not stored.

Personal information will not be shared with third parties unless legally required or to fulfill the order (e.g., shipping providers).

  1. DISPUTE RESOLUTION

In the event of a dispute, SELLER records (including digital records) constitute conclusive evidence.

For disputes under the legal limit, the Consumer Arbitration Boards and Consumer Courts in the SELLER’s location have jurisdiction.

By confirming the order, the BUYER agrees to all terms of this Agreement.